COUNSELING & MENTORING FOR LEARNING STRATEGIES
Students may consult the SSD for any academic issues in which case the SSD assists
the students by fixing an appointment with the concerned faculty member and co-ordinates
to find the appropriate solutions. This counseling for BBA & mentoring for MBA Level
would help students to considerably reduce test anxiety, improves study habits and
learn active learning approaches which assist them in attaining their academic goals.
CONFIDENTIALITY
Counseling & Mentoring usually involves the discussion of sensitive and personal
information of the student. It is important that one feels safe in his conversation
with the counselor; privacy is maintained accordingly and protected. The confidentiality
of information that a student shares with the SUC counselor is protected by professional
ethical standards. The Department shall not disclose the progression / academic
status or release any information related to counseling with anyone outside the
SUC without the student's written permission. This includes responding to inquiries
from parents, friends, professors, advisors, etc.
ADDRESSING GRIEVANCE (BBA & MBA)
The SUC realizes that it is very important to have a working system in place that
addresses and deals with student dissatisfaction. Efforts are taken to ensure that
problems and issues once reported do not occur again. The problems raised by students
could be in any area like services and their quality, information, teaching, etc.
Students of SUC, who believe they have been subjected to any form of discrimination
or have been denied access to services, have the right to file their grievance with
the SSD counselor. The Counselor will try to resolve the issues by appropriately
counseling the students. If the matter is still not resolved, the students may officially
appeal to registrar (for academic support services complaints & academic complaints).
To submit a complaint, a student is required to lodge a complaint/suggestion either
in person through their portal or mail. The file will then be forwarded to the SSD
and discussed with the concerned Faculty member or Head of Department. Any remedial
action required would be taken immediately & conveyed to the student by a written
reply. Subsequently, if the student is not satisfied with the reply, the next step
in the pyramid will be pursued (shown on page no.7 for academics and page no.8 for
academic support services). Student grievance/complaints & suggestions are also
addressed at the Class Representatives' meetings held every month.
Students can also convey their concerns through various periodical feedback surveys
conducted in the SUC such as the Faculty feedback, Academic Support Services feedback,
etc. so that appropriate action can be taken.
The student grievance resolution procedures of the SUC are based on the following
principles:
- Procedures used to review and resolve complaints or grievances should be fair.
- Confidentiality will be respected, unless the use of the information is authorized
by law.
- Counselor who resolves the complaints or grievances will act fairly at all times
and ensure that conclusions will be based on a fair hearing of each point of view.
- Complaints or grievances will be handled in a timely manner with achievable deadlines
specified for each stage in the evaluation process.
All concerned parties to the complaint or grievance is regularly informed on the
progress of the matter.
Types of student grievances
- Academic grievances
These are usually complaints or appeals against academic decisions. They include
but are not limited to
- Academic progression decisions.
- Errors/discrepancies in the declared grades.
- An unreasonable decision of a member of academic staff that affects an individual
or a group of students.
- Content and structure of academic programs, nature of teaching, and assessment criteria.
- Academic Support Services grievances
These relate to decisions and actions associated with administrative or academic
support services units. They include but are not limited to
- Administration of policies, procedures and rules by central administrative and student
support groups, faculties and departments
- A decision by an administrative staff that affects an individual or groups of students
- Access to SUC resources and facilities
Steps for addressing Academic suggestions and complaints

Steps for addressing Academic Support Services suggestions and complaints

Withdrawal of complaints or grievances
A student may withdraw a complaint or grievance at any time during the grievance
resolution process and in this case the matter will be concluded and deemed to be
resolved. If the original complaint or grievance was made in writing then the withdrawal
must also be in writing to the Counselor who is handling the matter at the time
the withdrawal is being affected.