COUNSELING & MENTORING FOR LEARNING STRATEGIES
Students may consult the SSD for any academic issues in which case the SSD assists the students by fixing an appointment with the concerned faculty member and co-ordinates to find the appropriate solutions. This counseling for BBA & mentoring for MBA Level would help students to considerably reduce test anxiety, improves study habits and learn active learning approaches which assist them in attaining their academic goals.

CONFIDENTIALITY
Counseling & Mentoring usually involves the discussion of sensitive and personal information of the student. It is important that one feels safe in his conversation with the counselor; privacy is maintained accordingly and protected. The confidentiality of information that a student shares with the SUC counselor is protected by professional ethical standards. The Department shall not disclose the progression / academic status or release any information related to counseling with anyone outside the SUC without the student's written permission. This includes responding to inquiries from parents, friends, professors, advisors, etc.

ADDRESSING GRIEVANCE (BBA & MBA)
The SUC realizes that it is very important to have a working system in place that addresses and deals with student dissatisfaction. Efforts are taken to ensure that problems and issues once reported do not occur again. The problems raised by students could be in any area like services and their quality, information, teaching, etc. Students of SUC, who believe they have been subjected to any form of discrimination or have been denied access to services, have the right to file their grievance with the SSD counselor. The Counselor will try to resolve the issues by appropriately counseling the students. If the matter is still not resolved, the students may officially appeal to registrar (for academic support services complaints & academic complaints).

To submit a complaint, a student is required to lodge a complaint/suggestion either in person through their portal or mail. The file will then be forwarded to the SSD and discussed with the concerned Faculty member or Head of Department. Any remedial action required would be taken immediately & conveyed to the student by a written reply. Subsequently, if the student is not satisfied with the reply, the next step in the pyramid will be pursued (shown on page no.7 for academics and page no.8 for academic support services). Student grievance/complaints & suggestions are also addressed at the Class Representatives' meetings held every month.

Students can also convey their concerns through various periodical feedback surveys conducted in the SUC such as the Faculty feedback, Academic Support Services feedback, etc. so that appropriate action can be taken.

The student grievance resolution procedures of the SUC are based on the following principles:

• Procedures used to review and resolve complaints or grievances should be fair.
• Confidentiality will be respected, unless the use of the information is authorized by law.
• Counselor who resolves the complaints or grievances will act fairly at all times and ensure that conclusions will be based on a fair hearing of each point of view.
• Complaints or grievances will be handled in a timely manner with achievable deadlines specified for each stage in the evaluation process.

All concerned parties to the complaint or grievance is regularly informed on the progress of the matter.

Types of student grievances

1. Academic grievances
   These are usually complaints or appeals against academic decisions. They include but are not limited to
   1. Academic progression decisions.
   2. Errors/discrepancies in the declared grades.
   3. An unreasonable decision of a member of academic staff that affects an individual or a group of students.
   4. Content and structure of academic programs, nature of teaching, and assessment criteria.
2. Academic Support Services grievances
   These relate to decisions and actions associated with administrative or academic support services units. They include but are not limited to
   1. Administration of policies, procedures and rules by central administrative and student support groups, faculties and departments
   2. A decision by an administrative staff that affects an individual or groups of students
   3. Access to SUC resources and facilities

Withdrawal of complaints or grievances
A student may withdraw a complaint or grievance at any time during the grievance resolution process and in this case the matter will be concluded and deemed to be resolved. If the original complaint or grievance was made in writing then the withdrawal must also be in writing to the Counselor who is handling the matter at the time the withdrawal is being affected.